The delivery times provided in our shipping section are estimates only. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping page.
We currently ship to all Australian addresses including Regional Areas, PO Boxes, Private Parcel Lockers and Australian Armed Forces addresses. In some cases outlying or regional areas can take up to 7-10 days to deliver, please refer to your local Australia post terms and conditions for more information.
All orders shipped use a selection of couriers based on your locations. Some of the couriers include Amarex, Couriers Please, Australia Post, DHl, StraTrack and TNT.
Generally, delivery of TrendyInfant products within Australia takes between 7 to 10 working days based on your location within Australia. We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please contact us immediately.
If you agree to the ‘Authority To Leave’ conditions, you also forgo being able to claim on the products if they go missing in transit. If goods have to be delivered a second time, as there is no authorized person available to sign for them, a re-delivery fee may be charged.
The shipping address for your order is shown at the checkout and on your order. In the event that an incorrect or invalid address was entered, address changes can only made if the order you have placed is still “processing”. We will always attempt but cannot accommodate all address change requests. We accept no liability for any incorrect shipping addresses supplied by you and no refunds will be offered, should you provide an incorrect shipping address.
INTERNATIONAL CUSTOMS AND OTHER CHARGES
Some international orders outside Australia may incur a customs or importation duty charge. We do not have any control over these charges and we are unable to advise what the international customs and duty charges may be payable on orders purchased, as it is based on your own countries laws and regulations.
Duties and other international custom charges are not included in the purchase price and all charges are to be paid by the customer upon delivery of each order paced. Orders cannot be returned to the sender should you fail to pay the applicable importation, custom duties or other charges. We are not responsible for the payment of the duties and other international custom charges. We will never pay these charges on your behalf.
Should you refuse the pay the applicable importations, customs and other duties applicable to your own Country of origin your parcel may be abandoned, and we will not be held responsible or liable for any loss of funds as a result of your failure to make payment. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
For further information, please contact your local customs office.